Terms & Conditions
Terms and Conditions
Updated: December 16, 2020
ProSci Incorporated (“ProSci”) reserves the right not to accept a purchase order with incorrect pricing, incorrect or missing catalog number, or incorrect description on the website and/or on any printed material. ProSci Customer Care Department will contact the customer via email telephone to obtain an accurate purchase order. If the customer does not submit a corrected purchase order in writing within 24 hours of contact, the purchase order will be deemed as a cancelled order. After the 24-hour period, a new purchase order will need to be submitted for the order to be processed.
ProSci accepts VISA, MasterCard, and American Express for immediate payment. Cards will be charged at time of shipment.
Purchase order payment terms are net thirty (30) days with a 0.05% daily finance charge added to invoices that are thirty (30) days past due.
Prepayment is required for all orders outside of the U.S.A. prior to shipment.
ProSci reserves the right not to ship any items to the customer until past-due invoices are resolved. ProSci reserves the right to require prepayments for customers with a history of past-due invoices. All payments must be made in United States Dollars.
ProSci reserves the right to change prices without prior notification unless you are in a contract with ProSci. All pricing on our website and in literature is in United States Dollars and does not include shipping or taxes. California state and applicable county sales tax will be added to invoices where goods are shipped to a California address unless a valid resale certificate issued by State Board of Equalization is presented before shipment. Any state taxes outside of California and any duty fees are the sole responsibility of the purchaser. If ProSci is required to pay any such fee or tax, the customer will reimburse ProSci the full amount. Should the customer decide to pay via wire transfer, the customer is responsible for any wire transfer fees.
USA Orders and Shipping
Orders received by 1:00 PM PST Monday through Thursday are usually shipped the same day to domestic addresses if all the products on the order are in stock. Products are shipped via FedEx Express Priority Overnight unless requested otherwise by the customer in writing at the time of order. Shipping and handling charges are added to the invoice along with a handling fee, unless the customer provides a shipping account, in which case only a handling fee will be added to the invoice. Dry Ice shipments have a separate dry ice fee which will be charged for each shipment. ProSci reserves the right to ship orders in installments based on item stock, or to hold shipment until an order is complete.
International Orders and Shipping
A pro-forma invoice will be issued for any international orders. Shipping fees will be added to the pro-forma invoice unless the customer provides a shipping account in which case, a materials fee will be added to the invoice. Visa, MasterCard, American Express, and wire transfers are accepted methods for pre-payment. The customer is responsible for contacting ProSci to obtain information for wire transfers. Customers are responsible for wire transfer fees and may not deduct them from payment. Once payment is received in full, the order will ship. Products are shipped via FedEx Express International Priority on Fridays. ProSci reserves the right to ship orders in installments based on item stock or to hold shipment until an order is complete. Due to the complex nature of customs processes, international customers are responsible to resolve any issues that arise with their country’s customs clearance regardless of the shipping account or shipping method. It is the responsibility of the recipient to ensure that all importation documentation is ready to ensure efficient delivery. ProSci is not responsible for customs delays.
Shipping Delays and Product Inspection
ProSci is not responsible for any delays in shipping that are the fault of the shipping company. Customers have three (3) days to notify ProSci of errors in shipping, product shortages, or product damage. All sales are final after three days; lack of notification from customer within this timeframe will be deemed as acceptance of the products by the customer.
Any returns must be authorized by the ProSci Customer Care Department. Please call ProSci Customer Care before returning any product. Not all products will be authorized for return based on the nature of the product. Returns are subject to a 20% restocking fee if accepted. If the return is a result of any error on the part of ProSci, no restocking fee will be applied. Shipping fees will not be credited. All products shipped on dry ice are final; no returns.
Refunds will be issued in the form of account credits, or if paid by credit card, will be issued back to the credit card used. Any credit not used within one year will be refunded to the customer. Credits will be issued at ProSci's discretion on a case-by-case basis. Credits and refunds are limited to the purchase price of the product(s) excluding shipping, materials, handling, and dry ice fees.
Orders must be cancelled by 3:00 PM on the day that they were placed if shipping the same day or by 3:00 PM the next business day. There is no guarantee an order will be cancelled. Once payment has been processed, the buyer is responsible for payment.
ProSci products are for research use only. They are not intended for any other use including, but not limited to, therapeutic, diagnostic, or in vivo studies. ProSci will not be liable for any loss, damage, or expense that might result from the sale, storage, handling, use, or inability to use these products.
Please refer to the Safety Data Sheet (SDS) for safe storage, handling, and use procedures. Also, for further information on the biosafety classification of human etiologic agents, please consult the U.S. Department of Health and Human Services, Centers for Disease Control and Prevention's Office of Health and Safety, or comparable institutions in your country.
Since the nature of laboratory and research applications are subject to variables beyond the control of ProSci, all products are offered without a performance warranty, unless explicitly stated otherwise. Information provided on product data sheets and descriptions is accurate to the best knowledge of ProSci. If products do not perform as stated on the data sheet, direct customers should contact Technical Support with details of the procedure used in order to facilitate troubleshooting and resolution. Assistance on the use of products has no time limit; however, replacements of products or credits will not be an option after one (1) year from the date of shipment. Customers are limited to one replacement and once a replacement or credit is received, the customer's complaint shall be deemed as resolved. No performance guarantee is made for applications not listed on the product data sheet.
ProSci is not responsible for patent or intellectual property right infringement made by the customer with the use of the product. Nothing on the product data sheet is to be taken as a recommendation to use the product in violation of any patents or intellectual property rights.
New customers who wish to pay by purchase order and have an office in the United States are required for credit approval. Customers should fax over their first purchase order on company letterhead and attach three credit references. The customer will be contacted if the credit is approved or denied within one business day.
If there are any questions regarding the above, you may contact us using the information below:
12170 Flint Place
Poway, CA 92064
+1 (858) 513-2638