Terms & Conditions

Purchase Orders

ProSci Incorporated reserves the right not to accept a purchase order with incorrect pricing, incorrect or missing catalog number, or incorrect description on the website and/or on any printed material. ProSci Customer Service will contact the customer via telephone or fax to obtain an accurate purchase order. If the customer does not submit a corrected purchase order in writing within 24 hours of contact, the purchase order will be deemed as a cancelled order.

Payment Terms

ProSci accepts VISA, MasterCard, and American Express for immediate payment. Payment terms are net thirty (30) days with a 0.05% daily finance charge added to invoices that are thirty (30) days past due. ProSci reserves the right not to ship any items on future orders to the customer until past-due invoices are resolved. All payments must be made in United States Dollars. Prepayment is required for all orders outside of the U.S.A. prior to shipment. Please see the "International Orders and Shipping" section below for more information.


ProSci Incorporated reserves the right to change prices without prior notification unless you are in a contract with us. All pricing on our website and in literature is in United States Dollars and does not include shipping or taxes. California state and applicable county sales tax will be added to invoices where good are shipped to a California address unless a valid resale certificate issued by State Board of Equalization is presented before shipment. Any state taxes outside of California and any duty fees are the sole responsibility of the purchaser. If ProSci is required is required to pay any such fee or tax, the customer will reimburse us the full amount. Should the customer decide to pay via wire transfer the customer is responsible for the wire transfer fees.

USA Orders and Shipping

Orders received by 1:00 PM PST Monday through Thursday are usually shipped the same day if all the products are in stock. Products are shipped via FedEx Express Overnight unless requested otherwise by the customer in writing at the time of order. Shipping charges are pre-paid and added to the invoice unless the customer provides a shipping account in which case a materials fee will be added to the invoice. ProSci reserves the right to ship orders in installments based on item stock or to hold shipment until an order is complete.

International Orders and Shipping

Customers can order directly from ProSci if their country does not have a distributor. ProSci's policy is that all international orders are prepaid. A pro-forma invoice will be issued for any international orders. Shipping and customs fees will be added to the pro-forma invoice unless the customer provides a shipping account in which case a materials fee will be added to the invoice. Visa, MasterCard, American Express, and wire transfers are accepted methods for pre-payment. The customer is responsible for contacting ProSci to obtain information for wire transfers. Customers are responsible for wire transfer fees and may not deduct them from payment. Once payment is received, the order will ship. Products are shipped via FedEx Express International Priority on Mondays, Tuesdays, and Thursdays. Australia customers must include a copy of their import permit with each order to expedite customs clearance. ProSci reserves the right to ship orders in installments based on item stock or to hold shipment until an order is complete. Due to the complex nature of customs processes international customers are responsible to resolve any issues that arise with their country customs clearance regardless of the shipping account or shipping method.

Shipping Delays and Product Inspection

ProSci Incorporated is not responsible for any delays in shipping that are the fault of the shipping company. Customers have three (3) days to notify ProSci of errors in shipping, product shortages or product damage. All sales are final after three days and lack of notification of customer within this timeframe will be deemed as acceptance of the products by the customer.


Any returns must be authorized by the ProSci Customer Service Department. Please call ProSci Customer Service before returning any product to obtain a return authorization number. Not all products will be authorized for return based on the nature of the product. Returns are subject to a 20% restocking fee if accepted and if not the result of any error on the part of ProSci. Shipping fees will not be credited.


Refunds will take the form of account credits. Any credit not used within one year will be refunded to the customer. Credits will be issued at ProSci's discretion on a case-by-case basis. Credits and refunds are limited to the purchase price of the product(s).

Order Cancellations

Orders must be cancelled by 3:00 PM on the day that they were placed if shipping the same day or within 24 hours of placement of the order if products are shipping later. Custom orders can be cancelled before the start of a project. Custom orders cancelled in the middle of a project will be billed for the amount of work ProSci has completed up until the time of cancellation.


ProSci products are for research use only. They are not intended for therapeutic, diagnostic, or in vivo studies. ProSci Incorporated will not be liable for any loss, damage, or expense that might result from the sale, storage, handling, use, or inability to use these products.

Since the nature of laboratory and research applications are subject to variables beyond the control of ProSci Incorporated, all products are offered without a performance warranty, expressed or implied. Information provided on product data sheets and descriptions is accurate to the best of the knowledge of ProSci Incorporated. If products do not perform as stated on the data sheet, direct customers should contact Technical Support with details of the procedure used in order to facilitate troubleshooting and resolution. Please see the Technical Support Terms and Conditions for more information. Assistance on the use of products has no time limit; however, replacements of products or credits will not be an option after one (1) year from the date of shipment. Customers are limited to one replacement and once a replacement or credit is received, the customer's complaint shall be deemed as resolved. No performance guarantee is made for applications not listed on the product data sheet.

ProSci Incorporated is not responsible for patent or intellectual property right infringement made by the customer with the use of the product. Nothing on the product data sheet is to be taken as a recommendation to use the product in violation of any patents or intellectual property rights.



ProSci: ProSci, Inc, 12170 Flint Place, Poway, CA, 92064

Customer: any person or organization purchasing Products from ProSci.

Order: the Customer’s order for Products as set out on the relevant ProSci order form (either online or otherwise).

Product: ProSci branded products or products distributed by ProSci on behalf of ProSci's suppliers and available through ProSci’s catalogue.

Internal Research Purposes: in vitro use of Product by a party, its employees, and/or its agents as an end user in connection with its own internal research, development or educational use and expressly excludes use for Commercial Purposes.

Commercial Purposes: use for any commercial purpose of any kind, including without limitation: for any therapeutic, diagnostic, prophylactic or in vivo purpose; for resale or transfer in any form (including as part of a kit) to a third party; for analysis or reverse engineering of the Product; for manufacturing; for the provision of services to third parties.

Terms of Use

All intellectual property rights relating to Products are solely and exclusively owned by ProSci.  In respect of Products Customer purchases from ProSci or ProSci's authorized distributors, ProSci grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free license under such intellectual property, to use such Product for Customer’s own Internal Research Purposes only.

ProSci grants no other license under such intellectual property rights to Customer in respect of Products purchased by it and in particular grants no license to Customer to use any Product for any Commercial Purposes and sale of Product to Customer by ProSci or ProSci's authorized distributors are expressly conditional upon Customer’s agreement and undertaking, which Customer gives upon placing an order for Product not to use Product for any purpose other than its own Internal Research Purposes.

If Customer wishes to use a ProSci Product for any purpose other than its own Internal Research Purposes Customer will require an additional license from ProSci, for which Customer must contact info@prosci-inc.com.

New Customers

New customers who wish to pay by purchase order and have an office in the United States are required for credit approval. Customers should fax over their first purchase order on company letterhead and attach three credit references. The customer will be contacted if the credit is approved or denied within one business day.