Support
Support
ProSci strives to fully support your research by not only providing high quality products, but also high quality Customer Care. Find more information related to your research needs, including collaborations, orders, and technical support below or contact us directly.
Our scientists frequently collaborate with pharmaceutical, biotech, and academic clients to develop antibody research tools and services that help produce consistent, predictive data, while meeting client timelines. Please contact us at customercare@prosci-inc.com to find out more about collaboration opportunities.
You can submit an order to us via one of the following methods:
- Online shopping cart and one page checkout to order.
- Email ProSci at customercare@prosci-inc.com.
- Call ProSci at 1 (858) 513-2638 or 1 (888) 513-9525 (Toll Free: U.S. & Canada only).
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Purchase Order (O.A.C)
You will get a confirmation email when your order has been received, providing you an order number so that you can check the progress of your order. If you have any questions regarding, feel free to contact us, and we will be happy to assist you.
Orders received by 1:00 PM PST Monday through Thursday are usually shipped the same day if all the products are in stock. Products are shipped via FedEx Express Priority Overnight unless requested otherwise by the customer in writing at the time of order.
Please see our Contact page for a list of our authorized international distribution partners. If there is no distributor in your country, you may order from us directly.
We are always open to suggestions for qualified distribution partners in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please email customercare@prosci-inc.com.
Contact us or one of our local distributors to get more information about shipping and handling charges.
You can obtain technical assistance via one of the following methods:
- Check out our Antibody Protocols in Applications & Techniques for standard operating procedures.
- Fill out our Support Form below.
- Email ProSci’s Technical Support at techsupport@prosci-inc.com.
- Call ProSci at 1 (858) 513-2638 or 1 (888) 513-9525 (Toll Free: U.S. & Canada only).
Frequently Asked Questions
Have a question? Need information? Below are answers for our most FAQs.
You will find information on our retail products as well as our custom antibody services and protocols to use with whatever you order! If you are unable find the answer to your specific question, please contact us. We are always happy to help.
All staining images are done with paraffin-embedded tissue sections unless otherwise noted.
We are still in the process of characterizing our antibodies for this application. If a particular antibody has been tested for IHC and passed our quality control, there will be an image on the data sheet.
Most antigen information is proprietary and not available for the general public. If you have questions about predicted cross-reactivity, please send the target sequence to techsupport@prosci-inc.com and we will be happy to perform an alignment for you.
For our Western blots we use reducing agents, however, either method can be used.
We cannot prepare small quantities of custom lysates at this time. Orders of several milligrams may be accepted on a case by case basis determined by tissue availability.
Yes. All five slides are from the same donor.
ProSci does not offer frozen tissue slides at this time.
Yes, please see our standard protocols for a variety of assays such as Western blotting, immunohistochemistry, immunocytochemistry, immunofluorescence (tissue sections), and immunofluorescence (fixed cells), and ELISA here.
Because of the diversity of products we currently offer, this is no longer a simple answer. Each product's data sheet and/or the product label will contain the recommended storage conditions.
We only sell products (i.e. slides and lysates) made from cell lines, not the actual cell lines themselves.