• Skip to main content
  • Skip to footer
Close Hamburger Menu Close Hamburger Menu
  • New / Featured Products
  • Advanced Validation
  • Support
  • Promotions
  • Loyalty Program
  • Blog
  • About Us
  • ProSci Distributors

ProSci Incorporated

  • (888) 513-9525
  • Search Icon Open Search Box
  • Sign In
  • Cart Icon
  • Open Hamburger Menu Open Hamburger Menu
  • COVID-19
  • Products
    • Primary Antibodies
    • Secondary Antibodies
    • More
      • Antibody Pairs
      • Biosimilars
      • Chemical
      • Control Antibodies
      • Detection Sets
      • Functional Antibodies
      • Immunoblots
      • Lysates
      • Peptides
      • Pseudoviruses
      • Recombinant Proteins
      • Slides
  • Custom Services
  • Applications & Techniques
  • Contact
  • New / Featured Products
  • Advanced Validation
  • Support
  • Promotions
  • Loyalty Program
  • Blog
  • About Us
  • ProSci Distributors

Support

Home / Support

Support

ProSci strives to fully support your research by not only providing high quality products, but also high quality Customer Care. Find more information related to your research needs, including collaborations, orders, and technical support below or contact us directly.

Collaborations

Our scientists frequently collaborate with pharmaceutical, biotech, and academic clients to develop antibody research tools and services that help produce consistent, predictive data, while meeting client timelines. Please contact us at [email protected] to find out more about collaboration opportunities.

Purchasing Support
Order Support

You can submit an order to us via one of the following methods:

  • Online shopping cart and one page checkout to order.
  • Email ProSci at [email protected].
  • Call ProSci at 1 (858) 513-2638 or 1 (888) 513-9525 (Toll Free: U.S. & Canada only).
Payment Methods

Visa

MasterCard

American Express

Discover

Purchase Order (O.A.C)

How do I know if you received my order?

You will get a confirmation email when your order has been received, providing you an order number so that you can check the progress of your order. If you have any questions regarding, feel free to contact us, and we will be happy to assist you.

USA Orders and Shipping

Orders received by 1:00 PM PST Monday through Thursday are usually shipped the same day if all the products are in stock. Products are shipped via FedEx Express Priority Overnight unless requested otherwise by the customer in writing at the time of order.

International Orders

Please see our Contact page for a list of our authorized international distribution partners. If there is no distributor in your country, you may order from us directly.

We are always open to suggestions for qualified distribution partners in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please email [email protected].

Shipment Rates

Contact us or one of our local distributors to get more information about shipping and handling charges.

Technical Support

You can obtain technical assistance via one of the following methods:

  • Check out our Antibody Protocols in Applications & Techniques for standard operating procedures.
  • Fill out our Support Form below.
  • Email ProSci’s Technical Support at [email protected].
  • Call ProSci at 1 (858) 513-2638 or 1 (888) 513-9525 (Toll Free: U.S. & Canada only).

Frequently Asked Questions

Have a question? Need information? Below are answers for our most FAQs.

You will find information on our retail products as well as our custom antibody services and protocols to use with whatever you order! If you are unable find the answer to your specific question, please contact us. We are always happy to help.

Pseudovirus
What is a pseudovirus?

Pseudoviruses, much like the name insinuates are altered viruses. They are “like” their wild-type or live virus counterparts but are engineered by biochemists to make them safer to handle for lab experimentation. Biochemists engineer pseudoviruses with the necessary coding for host cells to express important proteins and cellular components of a virus omitting the blueprints for the virus to replicate. This enables their use for interaction, inhibition, and neutralization studies without then need for high level biosafety requirements.

Are pseudoviruses infectious?

While pseudoviruses infect the host cell (i.e. immortal cell-line such as HEK293) and those cells will express a non-infectious variant of the coded virus, the construct used to develop pseudoviruses lack the proper coding for the virus to replicate.

 

Do I need special paperwork to purchase pseudoviruses?

You do not require special paperwork, but your lab must be certified as a BSL-2 lab to handle and experiment with these reagents.

Who do I contact to see if my lab is BSL-2?

Your lab manager, department leaders, or your institution's safety and regulatory departments will have this information for you.

Can pseudoviruses be shipped internationally?

Yes. Please note that countries have special requirements to import and handle BSL-2 reagents. Check with your local government or contact an authorized ProSci Inc. distributor on special handling and/or requirements for your laboratory.

 

How do I use pseudoviruses?

See our easy-to-use protocol here.

What reporter is used in ProSci-Inc’s pseudoviruses

Luciferase

Antibodies
Is the staining image on your antibody data sheets with paraffin of frozen sections?

All staining images are done with paraffin-embedded tissue sections unless otherwise noted.

Have all of your antibodies been tested for use in IHC and other staining methods?

We are still in the process of characterizing our antibodies for this application. If a particular antibody has been tested for IHC and passed our quality control, there will be an image on the data sheet.

I cannot find the peptide sequence used for the antigen.

Most antigen information is proprietary and not available for the general public. If you have questions about predicted cross-reactivity, please send the target sequence to [email protected] and we will be happy to perform an alignment for you.

Are the Western blot images on your datasheets under reducing or non-reducing conditions?

For our Western blots we use reducing agents, however, either method can be used.

Lysates
Do you offer lysates without loading buffer?

We cannot prepare small quantities of custom lysates at this time. Orders of several milligrams may be accepted on a case by case basis determined by tissue availability.

Slides
Are the paraffin embedded tissue sections you sell all from the same donor?

Yes. All five slides are from the same donor.

Can I custom order frozen tissue slides from your company?

ProSci does not offer frozen tissue slides at this time.

General
Do you have recommended protocols for your products?

Yes, please see our standard protocols for a variety of assays such as Western blotting, immunohistochemistry, immunocytochemistry, immunofluorescence (tissue sections), and immunofluorescence (fixed cells), and ELISA here.

What are the recommended storage conditions?

Because of the diversity of products we currently offer, this is no longer a simple answer. Each product's data sheet and/or the product label will contain the recommended storage conditions.

Can I purchase cell lines from your company?

We only sell products (i.e. slides and lysates) made from cell lines, not the actual cell lines themselves.

Menu

  • Primary Antibodies
  • Secondary Antibodies
  • Recombinant Proteins
  • Applications & Techniques
  • Support
  • Loyalty Program
  • Blog
  • Promotions
  • About Us
  • ProSci Distributors
Custom Antibody Services

Contact

12170 Flint Place
Poway, CA 92064, USA

Phone:   +1 (888) 513-9525
Local:    +1 (858) 513-2638
Fax:       +1 (858) 513-2692

[email protected]
[email protected]

Follow

  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • Instagram
Copyright © 2023 ProSci Incorporated | All Rights Reserved | Terms & Conditions | Privacy Policy | Accessibility Feedback | Design by TinyFrog Technologies
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of cookies.
Accept Reject
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT